We put care and love into our designs to make it a perfect fit for you. 

If we missed the mark, we offer a full refund if the product has not been opened and is unused. If the packaging is no longer with the product, we can offer a partial refund.

All shippings costs for returns are your responsibility and any returns must be in the original packaging along with your proof of purchase.

Products that are under warranty should be handled with care.

If your product has arrived with visible defects, please take photos of the product and send it to us. We will reach out to find a solution together.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We offer standard delivery, which usually takes around 7 business days. We appreciate your patience if there are delays, as global issues with shipments may cause orders to arrive later than anticipated. 

If your order has not arrived after two weeks, please notify us at info@rockylane.co.nz and we will look into where it has run off to.

If the product you are looking for is out of stock, send us a message at info@rockylane.co.nz with the product name in the subject line.

We will send an update your way as soon as it is back in stock!